Refund Policy

At DigitalCodeStudio, we strive to provide exceptional services to our clients. However, we understand that circumstances may arise where a refund is requested. To maintain fairness and transparency, we have established the following refund policy.

Eligibility for Refunds

Refund requests will only be considered under the following conditions:

• The primary design concept has not been approved.
• The project has not progressed to revision stages.
• No final files have been delivered.
• The refund request is made within the specified refund period.
• The cancellation is directly related to service issues and not external factors such as business closure or change of mind.
• Business closure.
• Rebranding or name change.
• Disagreements between business partners.
• The client is unresponsive for more than 14 days (2 weeks).
• Company policies have been violated.
• Another company or designer was hired for the same project.
• The creative brief lacked essential information, leading to project delays.
• The client requests a complete design overhaul after approvals.
• The refund request is made beyond the allowed time frame.
• Refund and revision policies do not apply to free items included in service packages.
• The project involves third-party outsourcing, making refunds inapplicable.

Service-Specific Refund Guidelines

• Logo Design: Refunds are not applicable once the client has provided positive feedback on revisions and the design is sent for final files.
• Website Development: Refunds will not be entertained once the client has approved the website design and it has been sent for development.
• Service Bundles: If a client purchases a service bundle but is dissatisfied with one particular service, a refund will only be applicable to that specific service and not the entire bundle.
• Marketing & Hosting Services: Services such as SEO, Social Media, Domain Registration, and Web Hosting are non-refundable once initiated.

Important Note:

• DigitalCodeStudio reserves the right to hold or cancel any project or contract at any time if deemed necessary.
• After a refund or dispute, the client loses all rights to use the designs for any purpose.
• Service Bundles: If a client purchases a service bundle but is dissatisfied with one particular service, a refund will only be applicable to that specific service and not the entire bundle.

How to Request a Refund?

To request a refund, please contact our customer support team:
📞 Call us at: (647) 970-7618
📧 Email us at: info@digitalcodestudio.com